The Frequently Asked Questions section contains lots of useful information that may address your query before you contact ACARA.
Administration of NAPLAN
For information or details on the implementation, administration or reporting of the NAPLAN tests, it is recommended that you contact your state/territoryTest Administration Authority. Your Test Administration Authority will be able to provide you directly with details about timing, how special provisions will be handled, when results will be reported and other related matters.
If you advise ACARA of an alleged incident in the administration of the tests, ACARA will forward your email or message on in its entirety to the relevant Test Administration Authority, as outlined in the Guidelines for managing test incidents.
If you have misplaced your child's NAPLAN report and would like another copy, you will need to contact your child's school. Please note that ACARA does not have access to individual student reports and cannot organise for replacement reports to be issued.
Phone: 1300 895 563 (Call is the cost of a local call. Calls from mobiles may be charged at a higher rate depending on the mobile phone carrier)
Fax: 1300 995 468
Level 10, 255 Pitt Street, Sydney, NSW, 2000
+61 2 8098 3221 (9 am to 6 pm) or +61 424 727 016 (after hours)